Refund policy

Strictly no refund🛑 unless if the product you purchased is out of stock.We can only offer exchange if you are not happy with your product.

No refund on laybyes.If you no longer want the product you can exchange with another one.

We have 3 days return policy, which means you have 3days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can whatsapp us on 0815009314

If your return is accepted,we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question on whatsapp 0815009314

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please note that exchanges are allowed and you are responsible for shipping fee.Exchange can be processed after the product has reached us.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 12business days have passed since we processed your refund please contact us at rohuswholesale1@gmail.com.